Clinical research takes place alongside real life.
Participants and caregivers are balancing visits and medication within their daily work and life. Sites face significant clinical and administrative workloads. Sponsor teams are coordinating research, countries, vendors, approvals and timelines.
Comprehensive participant support should make that reality easier to navigate, without giving participants more things to manage or adding a complicated process for sites and sponsors.
Trial Flow can deliver a study branded, protocol specific retention tool, including supporting physical materials, within 12 to 16 weeks. Trial Flow manages the detailed configuration, preparation and delivery activity, while the sponsor provides the necessary study information and retains appropriate oversight and approval responsibilities.
Visit schedules, procedures, medication requirements, travel and caregiver involvement all influence what support people may need and when.
Trial Flow maps the protocol and identifies demanding moments across the journey. Support is then configured around the study population, participant and caregiver needs, relevant touchpoints and site workflows.
This might include medication reminders, appointment preparation, directions, contact information and reassurance around unfamiliar procedures. Across a longer study, support may also help people understand what comes next and sustain motivation.
The aim is not more content. It is connected educational, emotional, logistical and motivational support at the moments that matter.
Trial Flow reviews the study requirements, population and demanding moments. The sponsor supplies the protocol, stakeholder and approver contact details, and access to appropriate reviewers, including medical reviewers where required.
Trial Flow configures a study branded digital application, physical participant onboarding materials and relevant physical support materials around the study, protocol and participant journey.
Trial Flow automatically compiles the configured application screens, participant content and physical materials into localized documentation for ethics and regulatory review. These materials form one holistic submission pack, so the sponsor does not have to assemble separate documents.
The sponsor reviews and approves the documentation, then manages the ethics and regulatory submission. The timeline assumes that sponsor content reviews and approvals are completed within approximately two weeks. For established customers, previously approved master content may support a more repeatable review process, while the final support remains specific to the study. External ethics and regulatory decisions remain outside Trial Flow's control.
Training can be delivered virtually to groups or individual sites, or in person where required. It helps sites introduce Trial Flow, onboard participants into the application, share the relevant physical onboarding and support materials, and understand where to direct questions. The format is selected for the study.
After onboarding, the process is designed to be largely hands off for sites. Trial Flow supports participants directly so that site teams can remain focused on participant care and study delivery.
Before launch, Trial Flow works with the sponsor to agree the KPIs that matter for the study. Once the trial is running, dashboards provide visibility against those agreed measures. The selected KPIs should reflect the intended pathway set out through Trial Flow's Retention ROI Model, connecting the support delivered with participant engagement and behaviour, relevant study outcomes and trial value.
Comprehensive participant support can be delivered without becoming another major workstream for sponsors or sites. The retention partner can coordinate implementation complexity, while sponsors maintain appropriate governance and participants receive support shaped around the real demands of the study.
This supports Trial Flow's mission to make patient centric participation the foundation of better research. For sponsors, the practical opportunity is to make participation and study delivery feel more achievable for participants, caregivers and sites.
Choose one demanding moment in your study. Consider what participants and caregivers need, what sites need to deliver, and which implementation activities your team would have to manage.